Uses appropriate methods to establish customer/stakeholder needs/expectations and views. Ensures that all organisation requirements are reflected in operational frameworks, policies, processes and plans, and that these meet all stakeholder requirements.
Embeds a culture of assurance to ensure that policies, processes and plans are effectively implemented, and that all outputs (both internal and deliverable) are consistent with requirements. Identifies risks, failures and non-conformances associated with customer and stakeholder requirements.
Facilitates a culture of evaluation (both qualitative and quantitative), learning and improvement which drives more effective, efficient and agile ways of working to support business strategy, enhance reputation and increase profitability. Helps establish priorities for change.
Embeds Quality Management as a key element of Governance, Assurance and Improvement, which provides maintenance and control of the business to raise performance at all levels of the organisation. It ensures controls are effective, including managing any associated risks, and enables consistent delivery of products and services that meet customer requirements and contributes to continual improvement.